Booking, Cancellation and Refund Policy
1) Booking and Payment
Once you have made a booking on a Paradesa Borneo touring trip and your booking is confirmed you will be required to make a payment to Paradesa Borneo within 3 days of making your booking. Failure to make payment will mean your place will be available to other potential customers.
2) Tour Inclusions
Each Paradesa Borneo includes different services in terms of included activities, meals and transport. These details are included on the tours web page. Paradesa Borneo reserves the right to change inclusions as listed due to operational or other factors.
3) Cancellation By You
Should you (the client) choose to cancel a booking, Paradesa Borneo must be notified in writing or by email. The following cancellation fees apply for our all our tours :-
– more than 3 days before departure, full refund of payment (minus 3% credit card charges by the bank, if any).
– 2 to 3 days before departure, loss of 50% of payment.
– from 48 hours before the tour starts, loss of all payments made.
– turning up late to the starting point of the tour and failure to join the tour for whatever reason is considered a late cancellation and will result in a loss of all payments made.
– no refund will be made should you voluntarily leave a tour early for any reason including not being of adequate ability to participate in the activity at a sufficient level to do the tour.
The above conditions are applicable to all Day Tours. For cancellation of Multiple Days Tours, please see Cancellation Policy in Multiple Days Bike Tour tour description.
4) Cancellation By Paradesa Borneo
In the event that Paradesa Borneo cancel a trip, notification will be given no less than 3 days before the departure date of the trip. Paradesa Borneo will return all money paid for the trip cost. Paradesa Borneo are not liable for any other money paid, including flight ticket purchases. Please note this excludes cancellations due to conditions outside Paradesa Borneo control such as war, natural disaster, political instability, etc. In such an event no money will be returned by Paradesa Borneo and you will need to make a claim on your travel insurance.
Paradesa Borneo reserves the right to change advertised itineraries before or during a tour in the interests of safety resulting from war, disease, natural disaster, safety, or changed local conditions. The tour leader or guide during a tour has the right to make any necessary changes to the itinerary for the reasons listed. Any client not adhering to changes made for these reasons will be deemed to have left the tour and is no longer under the care of Paradesa Borneo.
6) Safety (Helmets / Life Jackets etc)
It is required that safety equipment such as helmet must be worn by all cyclists when riding a bicycle throughout a Paradesa Borneo bicycle tour, or life jacket for kayak tour. Failure to wear the required safety equipment will result in the customer not being allowed to take part in the tour program.
It is a condition of participating in a Paradesa Borneo that each traveler holds his or her own travel insurance for the duration of the trip. Insurance must include comprehensive medical and emergency evacuation.
8) Personal Responsibility
Due to the nature of the style and locations that Paradesa Borneo operate in, Paradesa Borneo and their guides, leaders, and support staff do not accept responsibility for any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return arising out of any such adventure trip organized by Paradesa Borneo.
9) Acceptance of Conditions
By payment of your booking you agree to the terms and conditions as read.